Cellmax Consumer webshop. Cellmax Nutrients her objective is to serve the world with high quality Nutrients and Substrates. That’s why Cellmax gives consumers the option to order our products direct from our website. We use our sales network in Europe for shipping the orders out to our customers. (see the resellers page for our partners in Europe)

Contact and Service Cellmax believes  in a high quality Customer service. If you have any problems or questions about our webshop or need assistance for pre and post sales. you can contact us by email sales@cellmax.nl or direct by telephone on (+31)0-503049217 or by mail Cellmax Nutrients BV Postbus 1196 9701 BD Groningen The Netherlands.

Dissatisfaction,Complaints and Comments Cellmax takes her products and customers very serious. with 20 years of experience, we believe in the best product results. If you are somehow not satisfied or if you have a complaint or comment we would love to hear it and we will respond to it in a way you can expect from Cellmax. So if there is anything you need to let go of your chest, dont hesitate to tell us by mail info@cellmax.nl  or phone (+31)0-503049217

Disclaimer General Cellmax Nutrients manufactures and sells fertilizers and substrates that are designed for fertilization of all types of crops, plants and flowers. Cellmax Nutrients abides by the laws of the countries in which it does business and has no intention to incite breach of such (national) legislation by third parties. Cellmax Nutrients can therefore not be held liable for the actions of third parties such as the improper use of its products (for eg. Any other purpose than fertilizer) and / or use of its products in the cultivation of any illegal crops or plants

Content Cellmax Nutrients has put together the content of this website with the greatest possible care and this is understood to include all information and product data, hereafter collectively referred to as “Information”. The information on the website is only made available for amusement and informative purposes. All information can be changed at any time without giving prior notice.

Intellectual Ownership Rights The rights relating to this website, including those of intellectual ownership, copyright on text, streaming videos, images, design, data files, photographs and other (moving or stationary) visual material, audio material, formats, brands (including domain names) and other material are held by Cellmax. It is not allowed to put the website, or any part thereof, at the disposal of third parties in any way whatsoever and/or to duplicate it other than by downloading and viewing on a single computer and/or printing a hard copy.

Guarantee Cellmax Nutrients does not guarantee that the Information is correct, current or complete, that the website will function without interruption, that it will be free of errors or that third parties are not making, and will not make, illegal use of it.

Liability Cellmax Nutrients hereby rejects any liability for any damage whatsoever, direct and/or indirect, that is caused in any way by the use and/or resulting from the use of this website. In particular Cellmax Nutrients will not, under any circumstances, be liable for any damage whatsoever, arising or resulting in any way from your own acts, which may be suggested by the Information placed on the website and/or the illegal use of its system, including the website, by third parties.

Shipping UPS worldwide Logistics and express delivery our quality partner in shipping our products in Europe, For all shipment you receive a UPS track/trace link, so you can follow your parcel online all parcels are insured, in case of damaging or losing your parcel will be replaced by us. Cellmax is offering the lowest rates on shipping cost possible. For only € 9,95  we can ship to all the countries in Europe. And we are offering free transport for orders above the € 80,- For orders outside Europe please ask us a quote on transport by sending an email to sales@cellmax.nl.

Damage of Goods Cellmax will pick your order with great care and we try to deliver each order as if it was our own. This means that we take care of good packaging and shipping options. If your package is somehow not delivered the way you aspect it or the goods are damaged. Please contact us as soon as possible and we wil take care of your matter right away. If the damaged goods are returned to Cellmax Nutrients we will deliver the new goods as soon as possible within 7 work days.

Prices The price you see in the Cellmax Nutrients webshop are displayed in Euro’s and are including 21% taxes or V.A.T. and excluding the shipping cost. The minimum order value is € 30,- once your order is processed you will receive your invoice by email.

How to pay, payment methods. Cellmax uses the reliability of PayPal for all the online payments, Trough PayPal you can pay your products with all kind of cards you want. If its somehow not possible to pay by the card you own. Please contact us and we will look for another solution It is also possible to pay by proforma bank transfer, as soon your payment has been received we send the order to you. Pleae note that all online transactions through the Cellmax webshop are provided by our holding Rover B.V. Winsumerweg 3 9959TD Onderdendam with chamber of commerce no: 02062067 V.A.T. no: 806850358B01 with Iban code NL06RABO0115527141

Return Policy Cellmax allows you 14 working days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, following communication via email. Cellmax will fully refund the total order amount in euro’s excluding Shipping fees and any others costs such as custom or tax, etc.. This will remain the customer’s responsibility.The present right of return only applies to products that are returned in their original, unopened condition. Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

Payment of refund Once we receive and inspect your return, we will inform you via email that your returned item is received. In addition, we will notify you whether your refund is approved or rejected. In case you are approved, then your refund will be processed immediately and you should get the credit on your credit card or other method of payment within a 15 days.

Privacy Cellmax has a strict privacy policy to protect our customers, although we have to work with shipping information and payment details. After the parcels are delivered we automatically delete the shipping and address information from our computer system, the only information we have to keep is the order number and the products and quantities that are ordered this we need for our administration.